Carrefour - 2017 Registration Document

2 CORPORATE SOCIAL RESPONSIBILITY Carrefour’s human resources policy CARREFOUR | 2017 REGISTRATION DOCUMENT 73 Performance One of Carrefour’s Key Performance Indicators is the average number of training hours received by each employee. 2017 2016 Average number of training hours per employee 12.3 12.5 Total number of training hours over the year (in millions) 4.1 4.0 Scope: Like-for-like BUs (94% of 2017 consolidated sales excl. VAT) – excluding: CH. Internal promotion, a core aspect of the Carrefour development model Offering a variety of career path options and promoting social advancement With over 300 different business lines and a presence in ten countries, Carrefour offers highly varied career paths and genuine career mobility opportunities. The Group provides professional experiences which allow all employees to show their initiative and flourish on a personal level while contributing to the Company’s performance. By placing the emphasis on internal promotion, the Group acts as a springboard for the social advancement of its employees. As an example, store employees can quickly rise to the position of department or section manager. As part of the Women Leaders programme, the Carrefour group has undertaken to promote the advancement of women and provide them with support to reach positions at the highest levels of responsibility (detailed in Section 2.5.4). A certified training programme run in conjunction with a business school has been introduced in French hypermarkets for women leaders. The programme provides specific career development support for women working as department or section managers. Average length of service at Group level is 8.6 years. In total, 46.5% of new managers, 67.8% of new directors and 47.4% of new senior directors were promoted internally in 2017. The possibility of international career paths within the Group means that there are approximately 147 expatriates (34% in Europe, 20% in Latin America, 40% in Asia including Global Sourcing and 6% in Africa with Group partners). Rate of internal promotion 2017 2016 Senior Director 47.4% 69.0% Director 67.8% 65.5% Manager 46.5% 50.0% TOTAL 47.3% 50.7% 3,709 employees were promoted in France in 2017. The signature of a new three-year Group agreement on human resources and skills planning (gestion prévisionnelle des emplois et des compétences – GPEC) in 2015, renewed for another year at end-2017, and the associated revamped Intranet site, enviedebouger.carrefour.fr , facilitate internal, geographic and operational mobility in France. enviedebouger.carrefour.fr: a tool to promote mobility The enviedebouger.carrefour.fr Intranet site has existed for a number of years as part of the Group’s human resources and skills planning initiative. Upgrades to the site, which is aimed at staff to promote internal, geographic and operational mobility in France, continued in 2017 to improve its effectiveness and accessibility, and make it more user-friendly. are available for employees to provide more details about a desired job change. Applicants also receive answers more quickly when they apply for a position. The site contains internal and external mobility requests, can be used to fill out a simplified application form quickly and easily, and is accessible via several different platforms. Tools A tool has been designed to measure employee satisfaction throughout the process. Between October 2016 and October 2017, over 4,000 mobility requests were made, nearly 75% by employees and 25% by management. Every year, close to 2,000 employees voluntarily change location as part of the Group’s internal mobility programme. In order to offer everyone the same opportunities for who want to participate with the opportunity to learn or improve advancement, training is provided for employees with literacy their French, thereby contributing to their ability to fulfil their role problems (based on the Evolupro programme). This course is run and increasing their employability. At end-2017, 1,222 people had by Carrefour hypermarkets in France and provides store employees benefited from the programme.