Carrefour - 2017 Registration Document

CORPORATE SOCIAL RESPONSIBILITY Carrefour’s human resources policy 2017 REGISTRATION DOCUMENT | CARREFOUR 2. 70 Carrefour’s human resources policy 2.5 Employment 2.5.1 Almost 380,000 employees serving customers around the world The breakdown of the workforce by geographic region and store format reflects Carrefour’s model. At end-2017, Carrefour had 378,923 employees in ten countries. On a like-for-like basis, staff numbers decreased between 2016 and 2017, mainly due to restructuring in China. Workforce by geographic region 2017 2016 Change Europe 223,118 218,639 +2.0% Latin America 98,849 98,370 +0.5% Asia 56,956 67,142 -15.2% TOTAL GROUP 378,923 384,151 -1.4% A significant majority of Carrefour employees work in stores, and particularly in hypermarkets (69.7% in 2017). Workforce by store format 2017 2016 Hypermarkets 69.7% 70.8% Supermarkets 16.2% 15.8% Other 14.1% 13.4% TOTAL 100% 100% The breakdown of employees by category reflects the Group’s focus on customer service: 88.1% of its employees were involved in this area in 2017. It also highlights the role Carrefour plays in society by hiring employees with various levels of qualification. Workforce by category 2017 2016 Senior Directors 0.1% 0.1% Directors 0.6% 0.6% Managers 11.2% 10.9% Employees 88.1% 88.4% Carrefour gives priority to local employment, and its employees come from its stores’ nearby communities. In France, this is illustrated by the Group’s long-standing partnership with the state employment agency, Pôle Emploi (detailed in Section 2.5.4). Carrefour welcomes society as a whole, in all its diversity, by ensuring that its stores are representative of customers everywhere. In Spain, Carrefour was selected as a finalist for the 2017 Randstad Award for attractive employers. Carrefour also won an award for being one of the companies most involved in supporting the employment of people with disabilities in Europe. New hires were down on 2016 due to a lower number of departures, particularly in Latin America (see table below), and tougher trading conditions in China. When employees leave the Company due to restructuring, they are supported by a sustained social dialogue process and a set of measures in place to help them relocate or progress in their job search within or outside the Company.