Carrefour - 2017 Registration Document

CORPORATE SOCIAL RESPONSIBILITY Supporting our partners 2017 REGISTRATION DOCUMENT | CARREFOUR 2. 66 Number of social audits (initial audits) 2017 2016 Bangladesh 116 (37) 93 (26) China 948 (338) 942 (365) India 103 (66) 44 (24) Turkey 53 (36) 45 (32) Other countries 232 (152) 220 (100) TOTAL 1,452 (629) 1,344 (547) To reduce the number of supplier social audits conducted, Carrefour benefitted from audits conducted by other members of the ICS initiative in 2017, corresponding to 23% of total audits. Number of audits with alerts* 2017 2016 Bangladesh 17% 31% China 21% 25% India 14% 23% Turkey 21% 31% Other sourcing countries 13% 12% TOTAL 19% 23% An alert is a critical point of non-compliance identified during the audit and requiring immediate action by the supplier. * In 2017, 19% of production plant audits generated one or more alerts, an increase compared to 2016 (23%). Breakdown of alerts by category in 2017 (as a % of alerts issued) Potential production site Active Supplier Factory management system 9% 0% Child labour 3% 0% Forced labour 0% 0% Discrimination and disciplinary practices 1% 0% Freedom of association 1% 1% Working hours 33% 39% Compensation, benefits and conditions 27% 30% Health and safety 26% 30% TOTAL 100% 100% The main occurrences of non-compliance discovered in the Carrefour supplier network related to working hours, compensation levels and workers’ health and safety. 2017 is the fifth year of the Bangladesh Accord. 100% of Carrefour supplier factories have been audited and 95% of action plans have been implemented by suppliers, compared to an average of 82% for other Accord member countries. Approximately 32,000 employees of plants working for Carrefour have received Accord training on the basic safety and operating rules implemented by plant safety committees. Highlights In 2017, Carrefour signed a new fire and building safety accord to improve safety conditions in textile factories in Bangladesh. Valid for a maximum of four years, this new accord will make it possible to finalise the compliance programme that was started under the previous accord, and ensure that a locally managed organisation in Bangladesh will take over the reins once the accord expires. As a member of the Consumer Goods Forum, Carrefour also helped to establish a set of principles aimed at reducing forced labour, which have become part of Group practices. Training courses on social and environmental topics for Carrefour teams (59 employees trained) and suppliers (310 trained) have been held, covering, for example, the Clean Water Project (management of chemical products and best practices for water treatment plants; see Section 2.2.5), and the Bangladesh Accord (training of Safety Committees in factories; see above). All plants in Bangladesh are involved in at least one CSR project (installation of solar panels, mobile app training for employees, introduction of health insurance, etc.), while 86% are involved in two or more.