Carrefour - 2017 Registration Document

2 CORPORATE SOCIAL RESPONSIBILITY Supporting our partners CARREFOUR | 2017 REGISTRATION DOCUMENT 61 Collaboration between Carrefour and its suppliers will always be based on lasting and trusted partnerships – hence the high proportion of suppliers who have been working with the Group for over five years (68% in 2017, and 86% for suppliers who have been working with the Group for over two years). Number of suppliers – sites 2017 2016 Change TOTAL 2,516 2,502 +0.6% Scope: Suppliers of Carrefour-brand products purchased by the European purchasing centre. % of ratings obtained in audits 2017 2016 Between A and B- 94.3% 95.1% Between C and D 5.7% 4.9% Scope: Suppliers of Carrefour-brand products purchased by the European purchasing centre. Number of inspections performed 2017 2016 Change Analyses 49,208 54,666 -10.0% External panels 4,139 4,399 -5.9% Scope: Suppliers of Carrefour-brand products purchased by the European purchasing centre. Every year, the Customer Service department asks 1,600 customers their opinion on the quality of service received and undertakes any necessary remedial action. quantity of products concerned is reported within three working days of the withdrawal being announced. Carrefour has an international alert system known as AlertNet to inform stores as quickly as possible if they must withdraw or recall a product. The system is available online, with free, open access for suppliers. When an alert is triggered, Carrefour withdraws the relevant products immediately, an inspection to ensure that the withdrawal is complete is conducted within 24 hours, and the To strengthen product withdrawal and recall procedures, Carrefour France recently reviewed all of its in-store procedures. As a result, the Group has modified some of these procedures, including those relating to the management of products returned to stores by customers, the blocking of delivery of withdrawn/recalled products to warehouses and stores, and the blocking of sales at the check-out when all the batches of a product are withdrawn or recalled. Raising awareness of customers and consumers 2.4.2 Promote well-being through food Carrefour has set the goal of ensuring that an Eat Better action plan is rolled out in all the countries where the Group operates by 2020. [CSR Index] To this end, it is promoting a policy based on several steps: Work in partnership with organisations specialising in nutrition, ● health and well-being to design products and services that will encourage consumers to follow a balanced diet; Create a platform to provide relevant information to help ● improve eating habits; Communicate with staff and offer information on nutrition and ● the Eat Better programme and have staff promote the Eat Better programme in stores. Did you know? To support its customers and consumers, Carrefour France works with a network of nutrition experts and a number of organisations. In 2017, the magazine distributed in the Group’s hypermarkets and supermarkets in France devoted space to the Ligue contre l’obésité anti-obesity organisation. At the same time, the organisation ran anti-obesity campaigns in six of the Group’s hypermarkets. Similarly, the FRHTA (Fondation de recherche sur l’hypertension artérielle), a Foundation dedicated to research on high blood pressure, helped select some one hundred products that can be recommended for their low or zero salt content.