Carrefour - 2017 Registration Document

2 CARREFOUR | 2017 REGISTRATION DOCUMENT 31 CORPORATE SOCIAL RESPONSIBILITY CSR at Carrefour 2.1 32 2017 highlights 2.1.1 32 Improving the CSR strategy and objectives 2.1.2 34 Evaluating CSR performance 2.1.3 38 Combatting waste 2.2 40 Combatting food waste 2.2.1 40 Reducing and recovering waste 2.2.2 41 Combatting climate change 2.2.3 43 Reducing the impact of packaging 2.2.4 48 Saving water 2.2.5 49 Protecting biodiversity 2.3 50 Developing agroecology in crop and livestock farming 2.3.1 50 Promoting agroecological and organic farming, and supporting fair trade 2.3.2 51 Encouraging sustainable consumption of seafood 2.3.3 53 Ensuring animal welfare 2.3.4 55 Developing apiculture 2.3.5 56 Encouraging sourcing of products that do not contribute to deforestation 2.3.6 56 Supporting our partners 2.4 60 Quality assurance 2.4.1 60 Raising awareness of customers and consumers 2.4.2 61 Listening to our suppliers 2.4.3 62 Promoting CSR in our supply chain 2.4.4 64 Ensuring Carrefour suppliers improve working conditions 2.4.5 64 Being a socially responsible retailer 2.4.6 67 Building and renovating sustainably while protecting biodiversity 2.4.7 69 Carrefour’s human resources policy 2.5 70 Employment 2.5.1 70 Developing employees’ skills 2.5.2 72 Creating an environment that helps employees to achieve fulfilment 2.5.3 76 Encouraging diversity and equal opportunity 2.5.4 82 Carrefour’s duty of care plan 2.6 88 Risk mapping 2.6.1 88 Framework and measures for preventing serious violations 2.6.2 90 Corrective and mitigation programmes for serious violations 2.6.3 93 Implementation of and updates to the duty of care plan 2.6.4 93 Carrefour’s non-financial results 2.7 94 Non-financial indicators 2.7.1 94 Article 225 Grenelle II law cross-reference table 2.7.2 97 GRI-G4 cross-reference table 2.7.3 99 Detailed reporting methodology for CSR indicators 2.7.4 103 Independent third-party report on consolidated social, environmental and societal 2.7.5 information published in the management report 107