Carrefour - 2017 Registration Document

PRESENTATION OF THE CARREFOUR GROUP Description of the Group’s business 2017 REGISTRATION DOCUMENT | CARREFOUR 1. 16 Store and website operations 1.3.2 Depending on his or her desires or requirements at any given moment, each customer can shop and interface in a variety of retail formats and channels, while systematically enjoying the same guarantees, commitment and service. This is the vision of the omni-channel model that Carrefour aims to deploy in its different countries, starting with the basics of the retailing business and the expectations of each customer, so that they can purchase not only food, but also consumer goods, travel services, insurance, etc. range of fresh products; convenience stores for service and practicality; cash & carry stores for trade customers and bulk purchases; and e-commerce to satisfy new consumer habits. Worldwide, the Group’s stores therefore offer a variety of formats and channels, including hypermarkets with a general product offering at the best possible price, inviting customers to explore new horizons; supermarkets, the leading food format with a broad Carrefour has all the capabilities necessary to cater to the diversity of needs of its customers, whether businesses or individual customers, in town or country, in France and abroad. As core building blocks of the Carrefour model, operational efficiency and customer satisfaction are the focus of every employee’s attention at every level and in every job, whether store manager, department manager, cashier, specialised salesperson, butcher or baker. To this end, Carrefour hires and trains seasoned professionals in the retail and distribution trades. 100% Hyper- markets E-commerce Super- markets Convenience stores Cash&carry stores 1,376 hypermarkets From 20,000 to 80,000 SKUs* An average area of 7,345 sq.m. 3,243 supermarkets Around 20,000 SKUs* An average area of 1,319 sq.m. 7,327 convenience stores Around 6,500 SKUs* Areas ranging from 60 to 900 sq.m. 354 cash & carry stores Around 8,000 SKUs* An average area of 4,121 sq.m. 100% of the integrated countries have an online offer 636 Drive in France * Stock-keeping units