CFM INDOSUEZ Wealth Management - 2020 Annual Report

ME S S AGE F ROM THE GENE R AL MANAGEMENT Jean-Yves HOCHER Président CA Indosuez Wealth (Group) Jacques PROST Directeur général CA Indosuez Wealth (Group) MESSAGE FROM THE GENERAL MANAGEMENT OF INDOSUEZ WEALTH MANAGEMENT GROUP 11 The Covid-19 pandemic plunged the entire planet into an unprecedented situation. In all the countries inwhichwe are located, our teams were able to adapt and maintain the continuity of business, guaranteeing the highest quality of service. They succeeded in reinventing theways they function andmanage their relationships. Our clients therefore benefited from the active and quality support of our bankers and experts. We supplemented our usual communication with digital publications and announcements that were greatly appreciated by our clients. Day after day, thewomen andmen at IndosuezWealth Management continued to work and unflinchingly pursue the rollout of our Crescendo 2022 corporate project. Themomentumof the digital transformation is strong in all geographic regions, notably with the first concrete project achievements such as the customised digital investment proposal for clients in Monaco and the digital client onboarding process in Luxembourg. Themodernisationof Azqore’s ITsystem, shared by all the regions, open us to one of the most innovative Fintech ecosystems able to respond to the future use by private bankers and their clients. Collaborative tools and remoteworkingwere deployed on a large scale. Our culture of innovation was reinforcedwith the opening of Innovation Lab in Paris and Cœur Collaboratif in Luxembourg, as well as the training of a community of Transformers - real ambassadors and vectors for change. Our value offering was enriched thanks to closer cooperationwithin Indosuez andwith the other Group entities (Amundi, Crédit Agricole CIB, etc.). Our plan to control costs and reinforce our efficiency continued to be implemented. We also endeavoured to strengthen our offer in favour of more sustainable development and a more responsible economy across the board: management mandates and funds, structured products and private equity. Lastly, the spirit of responsibility that united us throughout this unique crisis is illustrated by themany solidarity initiatives we tookworldwide to support the most vulnerable sectors of the population. 2021 brings a ray of hope, with the rollout of the vaccines. It is thus with serenity that we look to the future and pursue the ambitious strategy initiated at the start of 2019. Over the last few months, we have reinforced Indosuez and built the foundations for 2021, which will see numerous strategic and structuring initiatives take shape. Especial ly, we have strengthened our presence vis-à-vis our clients and shown what makes us different in an increasingly demanding market. Jean-Yves Hocher Jacques Prost