CFM INDOSUEZ Wealth Management - 2019 annual report

27 St éphane Herpe Head of Markets, Marketing and Development Our new organisational structure allowed us to considerably extend our trading activity, with a record year for structured products, a strong performance by the Indosuez Bonds fund and the Luxembourg insurance advisory agreement (Specialized Insurance Fund) and the expansion of the range of ESG (Environmental, Social and Governance) products. As investors are showing ever more interest in environmental issues, Crédit Agricole Group has made green finance a major strategic priority through to 2022. It aims to confirm its world leadership in arranging green bonds and to increase the volume of assets invested in securities issued by companies contributing to the preservation of resources or the energy transition to €10 billion. The acknowledgement of these major trends in society will provide Indosuez Wealth Management’s entities with major sources of growth in the medium and long term. A key part of the Crescendo 2022 business plan is the focus on using technological innovation to meet new expectations. The eBanking service, which was well suited to tablets and computers, has been rounded out by a new mobile app, My Indosuez, which is used by a growing number of clients. More broadly, Indosuez Wealth Management is taking great strides to digitalise our processes, which will lead to the rollout of a new CRM solution, a smoother onboarding process and optimised investment proposals. This will enable CFM Indosuez to pursue its organic growth on its priority markets (Monaco, Pacific, Latin America, France, Switzerland) and to strengthen its position among major clients. Thanks to the dedication of its 377 employees, CFM Indosuez is, more than ever, recognised by its partners and appreciated by its clients. Our excellence in relationship banking was acknowledged by Global Finance magazine, which named CFM Indosuez Best Bank in Monaco for the fourth year running, and by one of the highest net promoter scores in the industry (client survey, Q4 2019). In the health, financial, economic and social crisis that is rocking the world in 2020, all our teams are committed to ensuring the continuity of services for all our clients. The strength of Crédit Agricole Group and CFM Indosuez’s strong local presence are crucial assets that will allow it to navigate this period while serving its clients’ interests. 2019 Activity Report